[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.perthcomputer-repairs.com.au\/how-onedrive-files-can-disappear\/#BlogPosting","mainEntityOfPage":"https:\/\/www.perthcomputer-repairs.com.au\/how-onedrive-files-can-disappear\/","headline":"How Onedrive Files can Disappear","name":"How Onedrive Files can Disappear","description":"[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”] Recently I had a client who just wanted all of her data copied from her failed laptop. In previous years I would normally answer this request saying it was trivial. However newer laptops which meet certain criteria and are installed […]","datePublished":"2022-11-15","dateModified":"2024-03-16","author":{"@type":"Person","@id":"https:\/\/www.perthcomputer-repairs.com.au\/author\/admin\/#Person","name":"Digby Saunders","url":"https:\/\/www.perthcomputer-repairs.com.au\/author\/admin\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/07f69ae4be0ac9161acc3896df4c60993f6699394abd5e7edc36c3605e1bbbed?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/07f69ae4be0ac9161acc3896df4c60993f6699394abd5e7edc36c3605e1bbbed?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Person","name":"Digby Saunders","image":{"@type":"ImageObject","@id":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2024\/01\/face.jpg","url":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2024\/01\/face.jpg","width":600,"height":60}},"url":"https:\/\/www.perthcomputer-repairs.com.au\/how-onedrive-files-can-disappear\/","about":["Computer Repairs"],"wordCount":2687,"articleBody":"[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Recently I had a client who just wanted all of her data copied from her failed laptop. In previous years I would normally answer this request saying it was trivial. However newer laptops which meet certain criteria and are installed using a Microsoft account may be bitlocker encrypted. This can happen without the users knowledge.see the following \u00a0link https:\/\/www.datarecoveryperth.net.au\/blog\/dell-hp-and-lenovo-laptops-and-automatic-bitlocker-encryption-windows-10-11\/. Fortunately that was not the case and It was a simple matter of removing the M2 SSD drive and placing it in a USB\u00a0 adapter. Having not received any specific instruction as to what was needed I simply copied the user\u2019s profile from the drive and any non typical folders under the root folder of the C drive.\u00a0 At a later stage the user expressed concern that a lot of photos and folders were missing although they were not actually sure where this data might reside. On closer inspection there was a onedrive folder under the user\u2019s profile that was empty and that immediately got my attention.\u00a0 Having seen similar\u00a0 SYNCING PROBLEMS ,I will explain syncing later, with google drive see https:\/\/www.datarecoveryperth.net.au\/blog\/google-drive-sync-problems\/ I decided to scan the drive with R-Studio. What had happened\u00a0 with the Onedrive folder was interesting the directory contents were still there indicating there was\u00a0 98.81 GB in 24621 files and 87 folders.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/11\/Screenshot_1-1024×432.avif” alt=”pc repairs” title_text=”Onedrive Computer Repairs” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]However all the files had their contents zero filled[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/11\/Screenshot_2-1024×435.avif” alt=”laptop repairs” title_text=”Screenshot_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]Normally a file would get zero filled on a solid state drive if it had been deleted and the Recycle bin emptied. This happens on solid state drives when TRIM is enabled which it is by default on Windows and MAC systems.SO HOW DID THIS HAPPEN.We need to discuss how Onedrive works to understand this.After you have installed and setup Onedrive on your computer the primary way you interact with Onedrive is via File Explorer. Using \u00a0File Explorer, you can put your files into your Onedrive folder by dragging and dropping them from other locations, or by saving your documents or other files to it from a Windows application.After putting your files or folders into OneDrive on your PC, it is synced to the cloud. If you delete a file or folder in OneDrive on your PC, it\u2019s deleted from the cloud as well.If you change and save a file in OneDrive on your PC, the new version will replace the older version stored in the cloud. If you\u2019re offline when you make changes, the newer version of the file will be synced to the cloud when you connect to the internet again.\u00a0Problems with OnedriveOneDrive\u2019s ability to synchronize data and make copies in the cloud, \u00a0can cause people\u00a0 to believe it can serve as a backup for their data. However\u00a0 there are many\u00a0 problem s with this belief..Onedrive only syncs with the onedrive\u00a0 folder, If your users store data anywhere else on their system (like say the D:\\ drive), OneDrive cannot really make a copy of that data. It is also awkward and dangerous to place all the files you need into the onedrive folder.ONEDRIVE HAS PROBLEMS WITH LARGE FILESBecause of the bandwidth impact PST files may cause, OneDrive chooses to synchronize large files eg pst \u00a0infrequently.ONEDRIVE Wont sync files in useAlso, OneDrive cannot handle files which are locked for use, so if a PST file is in-use by Outlook, such files are simply skippedSpecial character limitationsUsers may find that certain files and folders may find the files are not syncedonize to OneDrive Cloud , unless appropriately renamed.\u00a0FILE NAME SIZEOneDrive also places a limit on filename size (including its path and this can differ with Windows or Mac.\u00a0Limits on SynchronizationOneDrive, , has limits on how many items can be synchronized. As of the time of this post, Microsoft warns against synchronizing more than 300,000 files using OneDrive and warns of low performance once the 100,000 file threshold is breached.As well as the above limitations the following actions can cause files to be deleted on both the local and cloud onedrive.  Corrupt hard driveSync errorRemoving device from onedriveRenaming folders in CloudDisabling onedriveSize limitsDisabling sync In my clients case she was unaware of any actions that caused her local files to be deleted. When she inspected her onedrive account the files had also been deleted but were found in Onedrive\u2019s Recycle Bin[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]Check the Onedrive Recycle BinIn my client\u2019 case her files were found in the Onedrive Recycle Bin , you can restore them to the original folder location.This was more luck than judgment because of the following One drive defaults. If you’re signed into\u00a0OneDrive\u00a0with a Microsoft account on a free plan , items in the recycle bin are kept for 30 days after they’re\u00a0put there.If you’re signed in with a Microsoft 365 account, items in the recycle bin are for 93 days\u00a0 by default.Sign in to the OneDrive website.Click the “Recycle bin” on the left side of the page and find the files you need. If you find the item you’re looking for, select it, and click “Restore” at the top of the page.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/11\/1.avif” alt=”computer repairs” title_text=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]If you cannot find the item in a long list, you may choose to “Restore all items” at the top of the page.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/11\/2.avif” alt=”data backup” title_text=”2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Note: If you want to see files that were deleted from Personal Vault in the Recycle bin, you need to unlock Personal Vault first. You also need to unlock Personal Vault before you try to restore files that were deleted from Personal Vault. To unlock the Personal Vault, you can use the “Show Personal Vault items” command in the recycle bin.For more IT\u00a0 Support options please follow the link.[\/et_pb_text][et_pb_sidebar _builder_version=”4.23.2″ _module_preset=”default” header_text_color=”#FFFFFF” body_text_color=”#FFFFFF” body_font_size=”14px” body_line_height=”1em” background_color=”#0C71C3″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”review” _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(3,55,104,0.57)” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]What our Clients Say[\/et_pb_text][et_pb_code _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]             Posted on Google        Leki Wangdi     Trustindex verifies that the original source of the review is Google. Customer friendly with the great service and fixed within no time.         Posted on Google        Sharon Joby     Trustindex verifies that the original source of the review is Google. I called on Sunday for a last-minute repair on my MacBook Air, and the issue was fixed quickly and efficiently. The setup was at the front of the house and a little cluttered, but the quality of service was excellent. He\u2019s quite loud, but very friendly and professional. The price was very reasonable, especially for short-notice service. I would definitely recommend his work.         Posted on Google        Elke Lunn     Trustindex verifies that the original source of the review is Google. Very happy with the prompt service I received from Rigby. My grandson broke the screen on his laptop, which he urgently needed for school. The screen was replaced within hours. The price was reasonable, and the service was very efficient. Thank you!         Posted on Google        Bernadette McEntee Hart     Trustindex verifies that the original source of the review is Google. Digby\u2019s service was excellent. The problems I was experiencing were solved and then some in good time . He was open to answering all my question with understandable language, not geek talk..         Posted on Google        Jack Baker     Trustindex verifies that the original source of the review is Google. Very quick and professional. Will certainly return next time my compy bricks.         Posted on Google        Bronwyn Mutton     Trustindex verifies that the original source of the review is Google. I'm a happy customer! My HD had failed.Digby found parts and repaired it.He then retrieved precious data and copied to a good HD.Helpful, cheerful and a reasonable price         Posted on Google        Daniel Levis     Trustindex verifies that the original source of the review is Google. Digby is an intelligent and fast working man. Digby went above in helping me with my PC which started as a clean install to windows to rewriting the bios due a virus.Highly recommend.         Posted on Google        Loz Cumber     Trustindex verifies that the original source of the review is Google. Perth Computer Repairs Saved My Business!I have an old CNC machine that runs on Windows XP. When the hard drive failed, I also lost access to the obsolete software that operates the machine. I wasn\u2019t in a financial position to replace the CNC\u2014and even if I was, it would\u2019ve taken at least three months to get a new one.Thankfully, I called Digby. He came to my business promptly, clearly explained the recovery process, and outlined the potential risks. Digby managed to recover the hard drive and got my CNC up and running quickly.Since then, he\u2019s also built me a new computer and is helping with other IT-related needs.Thank you, Digby\u2014your expertise and support have been invaluable!         Posted on Google        Anthony Martin     Trustindex verifies that the original source of the review is Google. Digby helped my son rebuild his  computer, with components purchased. He was excellent in this endeavour and not expensive!               [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Sektion” module_id=”mail” _builder_version=”4.16″ background_color=”rgba(3,55,104,0.57)” parallax=”on” parallax_method=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_2″ admin_label=”Zeile” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ header_font_size=”36px” background_layout=”dark” border_style=”solid” global_colors_info=”{}”]Contact[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Address” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffffff” icon_placement=”left” admin_label=”Informationstext” _builder_version=”4.18.0″ background_layout=”dark” border_style=”solid” global_colors_info=”{}”]126\u00a0 Whatley CrescentMaylands[\/et_pb_blurb][et_pb_blurb title=”Phone” use_icon=”on” font_icon=”||divi||400″ icon_color=”#033768″ icon_placement=”left” admin_label=”Informationstext” _builder_version=”4.16″ background_layout=”dark” border_style=”solid” global_colors_info=”{}”]0405 119 483 [\/et_pb_blurb][et_pb_blurb title=”Mail” use_icon=”on” font_icon=”||divi||400″ icon_color=”#033768″ icon_placement=”left” admin_label=”Informationstext” _builder_version=”4.16″ background_layout=”dark” border_style=”solid” global_colors_info=”{}”]digby@perthcomputer-repairs.com.au[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form use_spam_service=”on” recaptcha_list=”repairs|repairs-0″ recaptcha_min_score=”0.6″ email=”digby@perthcomputer-repairs.com.au” custom_message=”email address is %%email%%.||et_pb_line_break_holder||My message is %%message%%||et_pb_line_break_holder||My Name is %%name%%” submit_button_text=”Send Message” admin_label=”Kontaktformular” _builder_version=”4.16″ _unique_id=”0cb913ed-4e3a-4f44-a9ab-840c0ef299bd” border_radii=”on|0px|0px|0px|0px” border_style=”solid” input_border_radius=”0″ global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]"},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"How Onedrive Files can Disappear","item":"https:\/\/www.perthcomputer-repairs.com.au\/how-onedrive-files-can-disappear\/#breadcrumbitem"}]}]