[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.perthcomputer-repairs.com.au\/analysing-windows-blue-screens\/#BlogPosting","mainEntityOfPage":"https:\/\/www.perthcomputer-repairs.com.au\/analysing-windows-blue-screens\/","headline":"Analysing Windows Blue Screens","name":"Analysing Windows Blue Screens","description":"[et_pb_section fb_built=”1″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] \u00a0 I would be happy to help you with Blue Screen of Death (BSOD) errors. Firstly, we need to understand what they are and why they occur. After that, I will guide you through how to analyze the […]","datePublished":"2023-03-20","dateModified":"2024-06-16","author":{"@type":"Person","@id":"https:\/\/www.perthcomputer-repairs.com.au\/author\/admin\/#Person","name":"Digby Saunders","url":"https:\/\/www.perthcomputer-repairs.com.au\/author\/admin\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/07f69ae4be0ac9161acc3896df4c60993f6699394abd5e7edc36c3605e1bbbed?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/07f69ae4be0ac9161acc3896df4c60993f6699394abd5e7edc36c3605e1bbbed?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Person","name":"Digby Saunders","image":{"@type":"ImageObject","@id":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2024\/01\/face.jpg","url":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2024\/01\/face.jpg","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/Blue-Screen-of-Death.avif","url":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/Blue-Screen-of-Death.avif","height":674,"width":1200},"url":"https:\/\/www.perthcomputer-repairs.com.au\/analysing-windows-blue-screens\/","about":["Computer Hardware","Windows"],"wordCount":3611,"articleBody":"\t\t\t\t\t[et_pb_section fb_built=”1″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\u00a0I would be happy to help you with Blue Screen of Death (BSOD) errors. Firstly, we need to understand what they are and why they occur. After that, I will guide you through how to analyze the computer repair problem using Windbg. The Blue Screen of Death (BSOD) is an error screen that appears when something goes seriously wrong with your Windows computer. It is usually caused by a hardware fault, a problem with your drivers, or a software error. In general, BSODs occur when Microsoft Windows encounters a critical error that it cannot recover from. Here are some common causes of BSODs and how you can start troubleshooting them. The term “Blue Screen of Death” is a humorous reference to the fact that the blue error screen is a sign that a serious – even deadly – error has occurred on your computer. It has been a fundamental part of the Windows experience since the 90s, and everyone who runs a Windows PC has encountered a BSOD. On Windows 10 and Windows 11, Insider Preview versions of Windows have a “Green Screen of Death” instead of the blue screen. Most blue screens are caused by a problem with your computer’s hardware or hardware driver software. Blue screens are usually caused by problems with low-level software in the Windows kernel or by a serious driver error. Regular apps are unlikely to cause them. When an app crashes, it will not take out the operating system with it. When Windows encounters a “STOP Error,” it crashes and stops working. The only thing Windows can do is restart the PC, which may lead to data loss. If a blue screen occurs, Windows automatically creates a “minidump” file that contains information about the crash and saves it to your disk. You can view information about the minidumps to help identify the cause. A blue screen looks different depending on your version of Windows. Windows 10 and Windows 11 have simple blue screens. You’ll see a frowny-face emoji and the message “Your PC has run into a problem and needs to restart.” Windows will collect some information about the problem, and then it will restart.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/1.avif” alt=”pc repairs” title_text=”Blue Screen of Death” _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]As in previous versions of Windows, the blue screen looked more like a terminal screen. The blue screen starts with “A problem has been detected and Windows has been shut down to prevent damage to your computer.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/2.png” alt=”pc repairs” title_text=”2″ _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/2.png” alt=”pc repairs” title_text=”2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Even in past versions of Windows, blue screens were so fast that reading the details was difficult, anyway. You can also get all the details you need for troubleshooting in other ways.Blue Screen Error: How Do You Fix It?There are several ways to fix a blue screen error. Sometimes, a cursory internet search will reveal what’s wrong with your system. At other times, you need special software to diagnose your system. Use WinDbg orWinDbg Blue Screen Error FixBlue screen errors can be diagnosed with WinDbg, a powerful tool.SDK installation for Windows 10Visit the Windows 10 SDK download page. The Windows 10 SDK contains numerous tools, such as the Windows Performance Toolkit, Debugging Tool for Windows, .NET Framework Software Development Kit, and more.Once the installer has been downloaded, run it.When the Windows 10 SDK installer opens, select the first option to install the Windows Software Development Kit. The default installation path is fine.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/3.avif” alt=”laptop repairs” title_text=”Blue Screen of Death” _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Please follow the steps below to open and configure WinDbg and analyze a BSoD memory dump: 1. Click Next to continue and accept the license. On the next page, uncheck all boxes except Debugging Tools for Windows. Then press the Install button. 2. Go to Windows Kits > WinDbg in your Start menu and choose the debugger that best fits your system architecture. For example, if you have a 64-bit system, use WinDbg X64. 3. Your BSoD memory dump contains information about the crash, such as “cause” and “location”. There are two main types of BSoD memory dumps: full dumps and minidumps. A minidump is usually smaller, but contains more information than a full dump. The minidump logs can be found in your root directory, typically C:WindowsMinidump. The full dump can also be found at C:Windowsmemory.dmp. 4. To analyze a minidump, drag the dump file into WinDbg or press Ctrl + D to open the file browser and locate your dump file. When the dump file loads, you will see the initial analysis screen. 5. To set a symbols source, go to File > Symbol File Path and copy and paste the following: Websymbols*http:\/\/msdl.microsoft.com\/download\/symbols. Once done, press OK. Symbols are essentially identifiers for programming languages that relate to specific information. They make it easier to analyze logs and codes.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/4.avif” alt=”computer repairs” title_text=”windbg computer problem analysis” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]The BugCheck and the Probably caused by fields on this screen need to be understood. Here they are in greater detail:[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2023\/03\/5.avif” alt=”computer repairs” title_text=”5″ _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]The error code is BugCheck 1AMemory_corruption ( ONE_BIT ) gives you an instant indication of the problemYour BSoD is probably caused by a memory error in this case.WinDbg commands can be used to take the analysis to the next level. For instance, the !analyze -v command (highlighted in blue in the image above) displays detailed information regarding your error message. Under the Bugcheck Analysis header is a command link. If there is no link, enter the command at the bottom of the WinDbg window if there is no link.\u00a0 \u00a0\u00a0 \u00a0The command performs a huge amount of automated analysis. WinDbg displays the results under a new BugCheck Analysis header. While WinDbg throws out a lot of information, you are only interested in a few key pieces of information to round out your BSoD assessment. In addition to the new BugCheck Analysis header, the parameters provide additional useful information. For example, in the example below, the fault is confirmed as Memory_Management (1a). Further information is provided by the Arguments (informative parameters). According to Arg1, “A corrupt PTE has been detected,” explaining that “Parameter 2 contains the address of the PTE.” The PTE error probably refers to my virtual memory, so I can start my BSoD fix there, but there are many more errors that I don’t know about. A search on the internet is your friend in those cases. Searching for the initial error code and additional argument information will return results of other users experiencing the same problem. The system error you are experiencing isn’t new and mysterious. Someone else will also have experienced the same BSoD. You are not the only one experiencing it. With your BSoD information, you can now complete an internet search. IF ALL ELSE FAILS If analysis of your Blue Screen with Wibdg does not fix your computer repair problem try the following. If your system recently blue-screened, use System Restore to roll its system software back to a previous state. If this works, you’ll know it’s a software computer repair issue. Scan your computer for malware to ensure buggy malicious software isn’t causing your computer to crash. Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. The latest drivers for your computer’s hardware can cause BSODs if they are incorrectly installed or buggy. Download the latest drivers for your computer’s hardware from your computer manufacturer’s website and install them – this should fix BSODs caused by software problems. You can try booting into safe mode if your computer is blue-screening every time you turn it on. When Windows loads safe mode, it loads only the essential drivers. If a driver causes Windows to blue screen, it shouldn’t do so in safe mode. In safe mode, you can work on fixing the problem. Blue screens can be caused by faulty hardware in your computer. In order to ensure that your computer isn’t overheating, you should check its memory for errors and check its temperature. You might need to test other hardware components if that doesn’t work. Reinstall Windows: Reinstalling Windows is the nuclear option. It will replace your existing system software with a fresh Windows install. If your computer continues to blue screen after this, you likely have\u00a0a hardware issue.\u00a0The following text provides guidance on how to deal with Blue Screen of Death (BSoD) issues. It is essential to understand that WinDbg automates a vast amount of analysis and presents the results under a new BugCheck Analysis header. Despite displaying a lot of information, only a few key pieces of information are required to complete the BSoD assessment. Apart from the new BugCheck Analysis header, the parameters offer additional useful information. For instance, in the example below, the fault is confirmed as Memory_Management (1a), while the Arguments (informative parameters) provide further details. According to Arg1, “A corrupt PTE has been detected,” explaining that “Parameter 2 contains the address of the PTE.” If the PTE error refers to the virtual memory, the BSoD fix can start from there, but there are many other errors that one might not know about. In such cases, an internet search can be helpful. Searching for the initial error code and additional argument information will return results of other users experiencing the same problem. It is essential to understand that the system error causing the BSoD is not new and mysterious, and someone else might have experienced the same issue. If analyzing the Blue Screen with WinDbg fails to fix the computer repair problem, try the following: – Use System Restore to roll the system software back to a previous state, especially if the system recently blue-screened. If this works, it’s a software computer repair issue. – Scan the computer for malware to ensure that buggy malicious software isn’t causing the computer to crash. Malware that digs deep into Windows and hooks itself to the Windows kernel can cause system instability. – Download the latest drivers for the computer’s hardware from the computer manufacturer’s website and install them. The latest drivers can cause BSODs if they are incorrectly installed or buggy, and installing them should fix BSODs caused by software problems. – Boot the computer into safe mode if it keeps blue-screening every time it’s turned on. When Windows loads safe mode, it only loads essential drivers. If a driver causes Windows to blue screen, it shouldn’t do so in safe mode, allowing you to work on fixing the problem. – Check the computer’s memory for errors and its temperature to ensure that it isn’t overheating. Faulty hardware in the computer can cause blue screens, and you might need to test other hardware components if that doesn’t work. – Reinstall Windows as a last resort. Reinstalling Windows replaces the existing system software with a fresh Windows install. If the computer continues to blue screen after this, there’s likely a hardware issue that needs to be addressed.For more info about our windows repair services see pc repairs and laptop repairs[\/et_pb_text][et_pb_sidebar _builder_version=”4.23.2″ _module_preset=”default” header_text_color=”#FFFFFF” body_text_color=”#FFFFFF” body_font_size=”14px” body_line_height=”1em” background_color=”#0C71C3″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”review” _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(3,55,104,0.57)” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]What our Clients Say[\/et_pb_text][et_pb_code _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]             Posted on Google        Leki Wangdi     Trustindex verifies that the original source of the review is Google. Customer friendly with the great service and fixed within no time.         Posted on Google        Sharon Joby     Trustindex verifies that the original source of the review is Google. I called on Sunday for a last-minute repair on my MacBook Air, and the issue was fixed quickly and efficiently. The setup was at the front of the house and a little cluttered, but the quality of service was excellent. He\u2019s quite loud, but very friendly and professional. The price was very reasonable, especially for short-notice service. I would definitely recommend his work.         Posted on Google        Elke Lunn     Trustindex verifies that the original source of the review is Google. Very happy with the prompt service I received from Rigby. My grandson broke the screen on his laptop, which he urgently needed for school. The screen was replaced within hours. The price was reasonable, and the service was very efficient. Thank you!         Posted on Google        Bernadette McEntee Hart     Trustindex verifies that the original source of the review is Google. Digby\u2019s service was excellent. The problems I was experiencing were solved and then some in good time . He was open to answering all my question with understandable language, not geek talk..         Posted on Google        Jack Baker     Trustindex verifies that the original source of the review is Google. Very quick and professional. Will certainly return next time my compy bricks.         Posted on Google        Bronwyn Mutton     Trustindex verifies that the original source of the review is Google. I'm a happy customer! My HD had failed.Digby found parts and repaired it.He then retrieved precious data and copied to a good HD.Helpful, cheerful and a reasonable price         Posted on Google        Daniel Levis     Trustindex verifies that the original source of the review is Google. Digby is an intelligent and fast working man. Digby went above in helping me with my PC which started as a clean install to windows to rewriting the bios due a virus.Highly recommend.         Posted on Google        Loz Cumber     Trustindex verifies that the original source of the review is Google. Perth Computer Repairs Saved My Business!I have an old CNC machine that runs on Windows XP. When the hard drive failed, I also lost access to the obsolete software that operates the machine. I wasn\u2019t in a financial position to replace the CNC\u2014and even if I was, it would\u2019ve taken at least three months to get a new one.Thankfully, I called Digby. He came to my business promptly, clearly explained the recovery process, and outlined the potential risks. Digby managed to recover the hard drive and got my CNC up and running quickly.Since then, he\u2019s also built me a new computer and is helping with other IT-related needs.Thank you, Digby\u2014your expertise and support have been invaluable!         Posted on Google        Anthony Martin     Trustindex verifies that the original source of the review is Google. Digby helped my son rebuild his  computer, with components purchased. He was excellent in this endeavour and not expensive!               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