[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.perthcomputer-repairs.com.au\/phone-scams-and-computer-security\/#BlogPosting","mainEntityOfPage":"https:\/\/www.perthcomputer-repairs.com.au\/phone-scams-and-computer-security\/","headline":"Phone Scams and Computer Security","name":"Phone Scams and Computer Security","description":"[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/03\/scam-caller-720×405-1.avif” alt=”Computer Security – phone scams” title_text=”scam-caller-720×405″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”]I have encountered numerous instances where I had to assess compromised computers after their owners fell victim to phone scammers. These scams often involve a caller pretending to be from trusted […]","datePublished":"2022-03-18","dateModified":"2024-03-16","author":{"@type":"Person","@id":"https:\/\/www.perthcomputer-repairs.com.au\/author\/admin\/#Person","name":"Digby Saunders","url":"https:\/\/www.perthcomputer-repairs.com.au\/author\/admin\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/07f69ae4be0ac9161acc3896df4c60993f6699394abd5e7edc36c3605e1bbbed?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/07f69ae4be0ac9161acc3896df4c60993f6699394abd5e7edc36c3605e1bbbed?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Person","name":"Digby Saunders","image":{"@type":"ImageObject","@id":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2024\/01\/face.jpg","url":"https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2024\/01\/face.jpg","width":600,"height":60}},"url":"https:\/\/www.perthcomputer-repairs.com.au\/phone-scams-and-computer-security\/","about":["Computer Repairs","Computer Security","Internet"],"wordCount":2552,"articleBody":"\t\t\t\t\t[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/03\/scam-caller-720×405-1.avif” alt=”Computer Security – phone scams” title_text=”scam-caller-720×405″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”]I have encountered numerous instances where I had to assess compromised computers after their owners fell victim to phone scammers. These scams often involve a caller pretending to be from trusted organizations like Telstra or NBN, claiming to have identified suspicious activity on the victim’s computer. They then coax the victim into downloading and installing potentially harmful software, granting the scammers remote access to their computer. It is important to note that neither Telstra nor the NBN would ever ask you to do this. The scammers then proceed to solicit the victim’s bank details, posing a significant threat to their financial security. While many of us would recognize this as a blatant red flag and promptly end the conversation, unfortunately, not everyone does, resulting in devastating consequences. I have witnessed individuals having their accounts completely drained as a result.Allow me to share a remarkable incident that transpired recently, which had a fortunate outcome despite the user granting unauthorized access to the scammers and divulging their bank details. Following this breach, a substantial sum of money was about to be transferred to the scammers’ account; however, thanks to the Bank of Queensland’s robust security protocols, the transfer was intercepted. It is my speculation that the transfer to an account in India raised suspicion, both due to its destination and the remarkable amount involved in the transaction.To protect yourself from falling victim to such scams, always exercise caution when approached by suspicious callers, claiming to represent reputable organizations. Be mindful that legitimate entities will never ask you to download software or share sensitive information like your bank details over the phone. Stay vigilant and prioritize your online security. If you ever encounter a similar situation, promptly report it to the appropriate authorities.We are here to help! Reach out to us if you have any concerns or questions regarding computer security or any related matters.[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]The bank got in touch with my client about the blocked transaction and once the bank became acquainted with what had occurred they insisted that they must follow strict procedures , see box below, before their Internet Banking would be reinstatedBank Security Requirements[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” border_radii=”on|5px|5px|5px|5px” border_width_all=”5px” global_colors_info=”{}”]Internet Banking and Device Clean Requirements:Your internet banking is currently blocked as a precautionary measure. To have your internet banking reinstated, you will need to have your compromised devices cleaned by an IT professional. Please request the company to provide a detailed report noting the following:Any malicious software, malware, suspicious programs, remote access tools that are found on the deviceAny point of compromise that is identifiedSteps taken to remove any of the above that is found and rectify any security compromisesConfirmation that the device is safe to use for internet banking purposes moving forward. Once the devices have been cleaned please attend your local branch with confirmation of the device being cleaned including the detailed report of findings so your internet banking can be unblocked.[\/et_pb_text][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”]Banks are adopting a whole new approach by implementing stringent security requirements for users’ computers before granting access to Internet Banking. And in my humble opinion, this is a commendable move. Allow me to share the four requirements outlined by the bank.Firstly, it is imperative to identify and eliminate any malicious or suspicious software, along with remote access vulnerabilities. Fulfilling this requirement is relatively straightforward. I ensured the removal of any remote access tools and meticulously scanned the client’s computer using reliable cybersecurity solutions like NORTON POWER ERASER, KASPERSKY VIRUS REMOVAL TOOL, TDSKILLER, and MALWAREBYTES.However, the second requirement, known as the ‘Point of Compromise,’ puzzled me as no clear examples were provided. As a seasoned computer professional, I felt the need to delve deeper into this concept. Here are a few crucial points that I considered relevant:Firstly, it is essential to have the latest, fully updated operating system. Windows 7 or XP simply wouldn’t suffice. Secondly, a robust internet security program with a strong focus on safeguarding your online activities is paramount. Personally, I opted for Kaspersky, although there are other equally suitable options available.Additionally, I contemplated the scenario where the client might require remote desktop access to their computer. In such cases, I would recommend modifying the default port for Remote Desktop Protocol (RDP) to a more obscure number, ensuring an extra layer of security. Furthermore, establishing complex passwords adhering to industry standards becomes imperative.As I went deeper into this process, it became evident that the term ‘Point of Compromise’ was far too vague, necessitating the delineation of a minimum standard for ensuring a sufficiently secure environment.In conclusion, this fresh perspective employed by banks highlights their commitment to safeguarding your financial transactions. By adhering to these comprehensive security measures, you can rest assured that your online banking experience will be more secure than ever before.[\/et_pb_text][et_pb_image src=”https:\/\/www.perthcomputer-repairs.com.au\/wp-content\/uploads\/2022\/03\/download.avif” title_text=”download” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]The third requirement Steps taken to remove any of the above that is found and rectify any security compromises \u00a0is fine and all bugs\/malaware were checked for and removed and as stated Kaspersky Internet Security installed.\u00a0 A threat or compromise changes depending on who uses the computer and what it is used for eg A residential computer used at home by one person is easier to secure the a business PC or a server which has multiple users. If you have been the victim of a Phone Scam you report this WA Scamnet at this linkFor more info about our Windows Services see attached link[\/et_pb_text][et_pb_sidebar _builder_version=”4.23.2″ _module_preset=”default” header_text_color=”#FFFFFF” body_text_color=”#FFFFFF” body_font_size=”14px” body_line_height=”1em” background_color=”#0C71C3″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”review” _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(3,55,104,0.57)” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]What our Clients Say[\/et_pb_text][et_pb_code _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]             Posted on Google        Leki Wangdi     Trustindex verifies that the original source of the review is Google. Customer friendly with the great service and fixed within no time.         Posted on Google        Sharon Joby     Trustindex verifies that the original source of the review is Google. I called on Sunday for a last-minute repair on my MacBook Air, and the issue was fixed quickly and efficiently. The setup was at the front of the house and a little cluttered, but the quality of service was excellent. He\u2019s quite loud, but very friendly and professional. The price was very reasonable, especially for short-notice service. I would definitely recommend his work.         Posted on Google        Elke Lunn     Trustindex verifies that the original source of the review is Google. Very happy with the prompt service I received from Rigby. My grandson broke the screen on his laptop, which he urgently needed for school. The screen was replaced within hours. The price was reasonable, and the service was very efficient. Thank you!         Posted on Google        Bernadette McEntee Hart     Trustindex verifies that the original source of the review is Google. Digby\u2019s service was excellent. The problems I was experiencing were solved and then some in good time . He was open to answering all my question with understandable language, not geek talk..         Posted on Google        Jack Baker     Trustindex verifies that the original source of the review is Google. Very quick and professional. Will certainly return next time my compy bricks.         Posted on Google        Bronwyn Mutton     Trustindex verifies that the original source of the review is Google. I'm a happy customer! My HD had failed.Digby found parts and repaired it.He then retrieved precious data and copied to a good HD.Helpful, cheerful and a reasonable price         Posted on Google        Daniel Levis     Trustindex verifies that the original source of the review is Google. Digby is an intelligent and fast working man. Digby went above in helping me with my PC which started as a clean install to windows to rewriting the bios due a virus.Highly recommend.         Posted on Google        Loz Cumber     Trustindex verifies that the original source of the review is Google. Perth Computer Repairs Saved My Business!I have an old CNC machine that runs on Windows XP. When the hard drive failed, I also lost access to the obsolete software that operates the machine. I wasn\u2019t in a financial position to replace the CNC\u2014and even if I was, it would\u2019ve taken at least three months to get a new one.Thankfully, I called Digby. He came to my business promptly, clearly explained the recovery process, and outlined the potential risks. Digby managed to recover the hard drive and got my CNC up and running quickly.Since then, he\u2019s also built me a new computer and is helping with other IT-related needs.Thank you, Digby\u2014your expertise and support have been invaluable!         Posted on Google        Anthony Martin     Trustindex verifies that the original source of the review is Google. Digby helped my son rebuild his  computer, with components purchased. He was excellent in this endeavour and not expensive!               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