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Recently I had a client who just wanted all of her data copied from her failed laptop. In previous years I would normally answer this request saying it was trivial. However newer laptops which meet certain criteria and are installed using a Microsoft account may be bitlocker encrypted. This can happen without the users knowledge.see the following  link https://www.datarecoveryperth.net.au/blog/dell-hp-and-lenovo-laptops-and-automatic-bitlocker-encryption-windows-10-11/.


Fortunately that was not the case and It was a simple matter of removing the M2 SSD drive and placing it in a USB  adapter. Having not received any specific instruction as to what was needed I simply copied the user’s profile from the drive and any non typical folders under the root folder of the C drive.  At a later stage the user expressed concern that a lot of photos and folders were missing although they were not actually sure where this data might reside.


On closer inspection there was a onedrive folder under the user’s profile that was empty and that immediately got my attention.  Having seen similar  SYNCING PROBLEMS ,I will explain syncing later, with google drive see https://www.datarecoveryperth.net.au/blog/google-drive-sync-problems/ I decided to scan the drive with R-Studio. What had happened  with the Onedrive folder was interesting the directory contents were still there indicating there was  98.81 GB in 24621 files and 87 folders.

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However all the files had their contents zero filled

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Normally a file would get zero filled on a solid state drive if it had been deleted and the Recycle bin emptied. This happens on solid state drives when TRIM is enabled which it is by default on Windows and MAC systems.


We need to discuss how Onedrive works to understand this.

After you have installed and setup Onedrive on your computer the primary way you interact with Onedrive is via File Explorer. Using  File Explorer, you can put your files into your Onedrive folder by dragging and dropping them from other locations, or by saving your documents or other files to it from a Windows application.

After putting your files or folders into OneDrive on your PC, it is synced to the cloud. If you delete a file or folder in OneDrive on your PC, it’s deleted from the cloud as well.If you change and save a file in OneDrive on your PC, the new version will replace the older version stored in the cloud. If you’re offline when you make changes, the newer version of the file will be synced to the cloud when you connect to the internet again.

 Problems with Onedrive

OneDrive’s ability to synchronize data and make copies in the cloud,  can cause people  to believe it can serve as a backup for their data. However  there are many  problem s with this belief..

Onedrive only syncs with the onedrive  folder,

If your users store data anywhere else on their system (like say the D:\ drive), OneDrive cannot really make a copy of that data. It is also awkward and dangerous to place all the files you need into the onedrive folder.


Because of the bandwidth impact PST files may cause, OneDrive chooses to synchronize large files eg pst  infrequently.

ONEDRIVE Wont sync files in use

Also, OneDrive cannot handle files which are locked for use, so if a PST file is in-use by Outlook, such files are simply skipped

Special character limitations

Users may find that certain files and folders may find the files are not syncedonize to OneDrive Cloud , unless appropriately renamed.


OneDrive also places a limit on filename size (including its path and this can differ with Windows or Mac.

 Limits on Synchronization

OneDrive, , has limits on how many items can be synchronized. As of the time of this post, Microsoft warns against synchronizing more than 300,000 files using OneDrive and warns of low performance once the 100,000 file threshold is breached.

As well as the above limitations the following actions can cause files to be deleted on both the local and cloud onedrive.



Corrupt hard drive

Sync error

Removing device from onedrive

Renaming folders in Cloud

Disabling onedrive

Size limits

Disabling sync


In my clients case she was unaware of any actions that caused her local files to be deleted. When she inspected her onedrive account the files had also been deleted but were found in Onedrive’s Recycle Bin

Check the Onedrive Recycle Bin

In my client’ case her files were found in the Onedrive Recycle Bin , you can restore them to the original folder location.

This was more luck than judgment because of the following One drive defaults. If you’re signed into OneDrive with a Microsoft account on a free plan , items in the recycle bin are kept for 30 days after they’re put there.If you’re signed in with a Microsoft 365 account, items in the recycle bin are for 93 days  by default.

  1. Sign in to the OneDrive website.
  2. Click the “Recycle bin” on the left side of the page and find the files you need.


  • If you find the item you’re looking for, select it, and click “Restore” at the top of the page.
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  • If you cannot find the item in a long list, you may choose to “Restore all items” at the top of the page.
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Note: If you want to see files that were deleted from Personal Vault in the Recycle bin, you need to unlock Personal Vault first. You also need to unlock Personal Vault before you try to restore files that were deleted from Personal Vault. To unlock the Personal Vault, you can use the “Show Personal Vault items” command in the recycle bin.

For more IT  Support options please follow the link.

What our Clients Say

Daniel G
Daniel G
Digby was a great help fixing a number of mistakes (and the effects of the same) I had unwittingly made with permissions on my laptop and communication between external drives. Would highly recommend!
Pancho Villa
Pancho Villa
I had my sons MAC book repaired by Digby. Digby was very thorough and professional in his approach and communication. He quoted a fair price and undertook the repairs on time. I would highly recommend.
Andrew Bruce
Andrew Bruce
Digby provided a high quality service in uograge my computer after backing up and reinstalling my data, folders and files. He met his time and cost quotes and the machine is fully up and operational. I cannot praise digby'd service too highly.
Inez McQuillin
Inez McQuillin
Thanks for the excellent service
Almas Nurlybekuly
Almas Nurlybekuly
Hi All, I do not usually write the reviews, but this time I would like to thank Perth Computer Repairs for the provided service. I bought computer from my previous employer and I wanted to do a fresh installation of Windows. I tried to do it myself at first, but could not re-install the windows due to the security an error which said: "There is an error. Cannot connect the Windows Server while booting." Then, quickly looked at the highest rated computer repair service near me. Called them, got the good repair cost. Dropped computer and got it fixed quickly. The owner is very laid back and nice person. Very competitive price and very quality service. Definitely a place to trust. Currently, enjoying my fresh Windows install. Thank you very much!
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Greg Reid
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Virginie Chetty
Virginie Chetty
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Dianne Casella
Dianne Casella
Digby was efficient, thorough and very helpful in moving me forward with my computer concerns. I am very grateful to have been able to utilise Perth Computer Repairs.
Eric Brain
Eric Brain
Good value repair of my son's pc. Would recommend.
Gwyn annika1@y7mail.com
This man is so patient - me being somewhat of an older generation and not tech savvy - he helped navigate through a printer problem and certainly recommend him to anyone with computer issues!



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